Q: How do I sign up to the service?
A: Click on the Registration button, enter your User Name, Password and email address. You will then receive an email with a link to validate your account
Q: I did not receive the validation email, what shall I do?
A: Email us at Help@PersonalNumber.com with your User name and registered email address.
Q: What sort of number do I receive?
A: You will receive a +44 UK mobile number.
Q: How do I forward my calls?
A: This can be done from anywhere in the world by logging onto your account via our website, and selecting any one of your 5 chosen destination numbers.
Q: To which countries can I forward my calls?
A: Currently you can forward your calls to ALASKA, ALBANIA, ALGERIA, ANDORRA, ANGOLA. ANGUILLA, ANTIGUA AND BARBUDA, ANTIGUA AND BARBUDA MOBILE, ARGENTINA, ARGENTINA MOBILE, ARUBA, AUSTRALIA, AUSTRALIA MOBILE, AUSTRIA, AUSTRIA MOBILE, AZERBAIJAN, AZORES, BAHAMAS, BAHRAIN, BAHRAIN MOBILE, BANGLADESH, BANGLADESH MOBILE, BARBADOS, BELGIUM, BERMUDA, BERMUDA MOBILE, BHUTAN MOBILE, BOLIVIA, BOLIVIA MOBILE, BOSNIA, BOTSWANA, BRAZIL, BRUNEI DARUSSALAM, BRUNEI DARUSSALAM MOBILE, BULGARIA, BURUNDI, CANADA, CANADA MOBILE, CAYMAN ISLANDS, CHAD, CHINA, CHINA MOBILE, COLOMBIA, COLOMBIA MOBILE, CONGO MOBILE, COSTA RICA, COSTA RICA MOBILE, CROATIA, CYPRUS, CYPRUS MOBILE, CZECH REPUBLIC, DENMARK, DOMINICA, DOMINICAN REPUBLIC, DOMINICAN REPUBLIC MOBILE, ECUADOR, EGYPT, EGYPT MOBILE, EL SALVADOR, EL SALVADOR MOBILE, ESTONIA, FINLAND, FINLAND MOBILE, FRANCE, FRANCE MOBILE FRENCH GUIANA, GABON MOBILE, GEORGIA, GEORGIA MOBILE, GERMANY, GERMANY MOBILE, GHANA GHANA MOBILE, GIBRALTAR, GREECE, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUATEMALA MOBILE HAWAII, HONG KONG, HONG KONG MOBILE, HUNGARY, HUNGARY MOBILE, ICELAND, INDIA, INDIA MOBILE, INDONESIA, INDONESIA MOBILE, IRAN, IRAQ, IRELAND, ISRAEL, ISRAEL MOBILE, ITALY, JAMAICA, JAPAN, JAPAN MOBILE, JORDAN, JORDAN MOBILE, KAZAKHSTAN, KENYA, KOREA SOUTH, KOREA SOUTH MOBILE, KUWAIT, KUWAIT MOBILE, KYRGYZSTAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA LUXEMBOURG, MACEDONIA, MADAGASCAR, MALAWI, MALAWI MOBILE, MALAYSIA, MALAYSIA MOBILE MALDIVES, MALTA, MARTINIQUE, MEXICO, MOLDOVA, MONACO, MONTSERRAT, MONTSERRAT MOBILE MOZAMBIQUE, NETHERLANDS, NETHERLANDS ANTILLES, NETHERLANDS ANTILLES MOBILE, NEW ZEALAND NICARAGUA, NIGERIA, NIGERIA MOBILE, NORWAY, OMAN, OMAN MOBILE, PAKISTAN, PAKISTAN MOBILE,  PANAMA, PANAMA MOBILE, PARAGUAY, PARAGUAY MOBILE, PHILIPPINES, PHILIPPINES MOBILE, POLAND PORTUGAL, PUERTO RICO, ROMANIA, RUSSIA, RUSSIA MOBILE, SAN MARINO, SAUDI ARABIA, SAUDI ARABIA MOBILE, SERBIA, SIERRA LEONE, SINGAPORE, SINGAPORE MOBILE, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SPAIN, SPAIN MOBILE, SRI LANKA, SRI LANKA MOBILE, ST KITTS AND NEVIS ST LUCIA, ST VINCENT, SWEDEN, SWITZERLAND, SYRIA, TAIWAN, TAIWAN MOBILE, TAJIKISTAN TAJIKISTAN MOBILE, THAILAND, THAILAND MOBILE, TRINIDAD AND TOBAGO, TURKEY, TURKEY MOBILE TURKS AND CAICOS IS, UGANDA, UGANDA MOBILE, UKRAINE, UKRAINE MOBILE, UNITED ARAB EMIRATES UNITED ARAB EMIRATES MOBILE, UNITED KINGDOM, UNITED KINGDOM MOBILE, UNITED STATES, UNITED STATES MOBILE, URUGUAY, UZBEKISTAN, VATICAN, VENEZUELA, VIETNAM, VIETNAM MOBILE, VIRGIN ISLANDS UK MOBILE, VIRGIN ISLANDS, YEMEN MOBILE, ZAMBIA, ZAMBIA MOBILE
Q: How much does it cost for the caller to dial these numbers?
A: It is very cheap. Calls from a landline to our numbers are charged by BT at 13p per minute peak, 6p per minute in the evenings, and 5p per minute at the weekends. Calls to our numbers from mobile phones are included in most UK bundled minutes, but we recommend that you check with your Network Operator.
Q: Can I choose more than 5 numbers to divert to?
A: No, 5 is the maximum although these can be changed at any time.
Q: Can I have more than one Personal Number?
A: You can have one Personal Number per account. To create a second account you would need to register with a different email address.
Q: How quickly is the divert set up?
A: This is set up instantly for you.
Q: Is there a voicemail service available?
A: Yes, when you choose not to receive calls you can select the voicemail option when logged in. When someone leaves you a message we will send you an email with a link to listen to your voicemail.
Q: How long does my Personal Number last for?
A: Your Personal Number is yours to keep for as long as you wish. The only thing that we ask for is that you receive a minimum of 5 minutes of calls to this each month.
Q: Tell me more about the Global SIM card?
A: The Global SIM card allows you to receive calls (on your personal number) to the SIM itself. It is free to receive incoming calls in 38 countries. This is a 100% saving on all Network Operator's roaming costs.
Q: How do I get a Global SIM card?
A: The Global SIM card costs just £12.99 with a delivery cost of £5.99 to any country. You can purchase one by clicking here.
For any other support related issue where you can not find the answer here, please email us at Help@PersonalNumber.com.